Our technical support is composed of three different types of services that can be combined according to customer needs:
- 1 - Telephone or remote support .
- 2 - Support based on incidents
- 3 - Proactive support with a technician assigned to the customer.
1 - Telephone or remote support.
This service gives customers the ability to contact staff directly with our company so that it will de solveb the problem or answered your questions. Also, the technician can access the client's network remotely (via Internet) or contact him by e-mail.
This modality works on the schedule from 08:00 to 18:00 Monday to Friday. It is designed for companies that are far from the city of Salta Capital (inside, other provinces or outside the country).
2 - Support based on incidents
By this method, the client can access the technical support of our company at any time of any day of the year.
The first contact is made by telephone. If necessary, the technician travels to customer locations to resolve the problem.
his modality works on 24x7x365 . It is designed for companies with critical services, indispensable for their work.
3 - Proactive support with a technician assigned to the customer.
By this method, the client has stability and security on servers because the objective is to anticipate problems before they happen or are openly manifested.
In order to detect anomalies in Linux servers, this service requires a systematic and regular work for customer in companies. (one or more technicians of our company will be visiting your company regularly), to review log files, system messages and software updates installed as soon as reports are published security vulnerabilities (or major bugs), documentation of procedures performed, testing server massive reconstruction and transfer of knowledge to the group managers of client systems, and so on.
This method is aimed for companies that already have free software and need organize and standardize their server software in production or level knowledge of managers.
